Refund policy

Refund policy

We want you to love what you ordered from The Atoll Club. If something isn't right, here's how returns work.

Returns

You have 14 days from the delivery of the last item in your order to request a return. If that day falls on a weekend or a public holiday, the window extends to the next business day.

To be eligible, items should be in the condition you received them, unworn or unused, with tags attached and in their original packaging where possible.

To start a return, log in to your account and request it from your order. You'll get an email confirming the request, and once it's approved we'll send you return instructions and the address to post your parcel to.

Return shipping

You're responsible for the cost of posting the item back to us. A return shipping fee of USD 20.00 applies and is shown to you when you request the return.

Cancellations

You can cancel your order at any point before it's fulfilled. Log in to your account and cancel it from the order, and we'll refund you in full.

Refunds

Once your return reaches us and we've checked it, we'll refund your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.

Damaged or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, email us right away and we'll make it right at no cost to you.

Get in touch

Questions about a return? Email us and we'll help
theatollclub@gmail.com